Cookies Policy

What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating web domain on your subsequent visits to that domain. Most web pages contain elements from multiple web domains so when you visit the Website, your browser may receive cookies from several sources.

Cookies are useful because they allow a website to recognise a user’s device. Cookies allow you to navigate between pages efficiently, remember preferences and generally improve the user experience. They can also be used to tailor advertising to your interests through tracking your browsing across websites.

Session cookies are deleted automatically when you close your browser and persistent cookies remain on your device after the browser is closed (for example to remember your user preferences when you return to the site).

What types of cookies does Mitsubishi Electric Europe B.V. use?

We describe the categories of cookies Mitsubishi Electric Europe B.V. and its affiliates and its contractors use below.

Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for (such as navigating between pages, MyMitsubishi) cannot be provided.

This Website currently uses the following strictly necessary cookies:

Name	Purpose	Source	Lifetime	Provider
auth_at	This cookie stores the access token. The access token is a randomly generated key that the website uses to identify an authenticated user and make sure that all actions in the MyMitsubishi area are done on his/her behalf. This cookie is very short-lived and gets frequently refreshed for security purposes.	Local Server	Persistent	1st Party
auth_rt	In order to refresh the authentication token, we use a random key named Refresh token. The token is long-lived and protects user data from being stolen.	Local Server	Persistent	1st Party
auth_cv	In order to provide safe authentication we generate a random key, encrypt and store it in cookies. This key is used to check the validity of other tokens and protect the authentication flow from MITM attacks.	Local Server	Session	1st Party
auth_state	This cookie contains a randomly generated string named State. State parameter protects the application endpoint by binding the original authorization requests to responses. This is CSRF protection.	Local Server	Session	1st Party
auth_return_login	Short-lived cookie to return the user to the current page after login.	Local Server	15 minutes	1st Party
auth_return_logout	Short-lived cookie to return the user to the current page after logout.	Local Server	1 minute	1st Party
_csrf	This cookie stores a randomly generated string that is tied to the user session and ensures that all user actions are relevant and not forged by someone else. It is used to protect users from CSRF attacks.	Local Server	Session	1st Party
_cookie_consent	The cookie "_cookie_consent" is used to record your selection in the cookie notification popup to prevent the cookie notification appearing on every page of our website.	Local Server	6 month	1st Party
_skip_market_info	This cookie is used to store your choice of the preferred local website in the popup to prevent the popup appearing on every page of our website.	Local Server	6 month	1st Party
AUTH_SESSION_ID	ID of the current authentication session.	Local Server	Session	1st Party
AUTH_SESSION_ID_LEGACY	ID of the current authentication session.	Local Server	Session	1st Party
KC_RESTART	KC_RESTART is the cookie, which is created at the beginning of the authentication flow. It contains client information encoded in the JWS token. The cookie is used in case the root authentication session expires, and to re-create the new authentication session from the client information supplied in the cookie.	Local Server	Session	1st Party
KEYCLOAK_IDENTITY	Contains a token with the authenticated user id.	Local Server	10 hours	1st Party
KEYCLOAK_IDENTITY_LEGACY	Contains a token with the authenticated user id.	Local Server	10 hours	1st Party
KEYCLOAK_REMEMBER_ME	The cookie will be set when the user checks the “Remember me” checkbox on login and stores in this case the username.	Local Server	1 year	1st Party
KEYCLOAK_SESSION	ID of the current browser session.	Local Server	10 hours	1st Party
KEYCLOAK_SESSION_LEGACY	ID of the current browser session.	Local Server	10 hours	1st Party
KEYCLOAK_LOCALE	Stores the local website the user logged in from for Keycloak.	Local Server	Session	1st Party
_GRECAPTCHA	Risk analysis on form submit.	Google Recaptcha	6 month	1st Party

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

YouTube Video

On some pages, this website uses YouTube to embed video content. YouTube may collect data about your activity. For more information about YouTube's privacy policy please visit

https://policies.google.com/technologies/cookies?

YouTube	Purpose	Lifetime	Provider	Further Information
VISITOR_INFO1_LIVE	These cookie checks the bandwidth to e.g. adjust the quality of the Youtube video.	6 months	3rd Party	https://policies.google.com/technologies/cookies?
NID	These cookies are used to remember your preferences and other information, such as your preferred language etc.	6 months	3rd Party	https://policies.google.com/technologies/cookies?
YSC	This cookie ensure that requests within a browsing session are made by the user, and not by other sites. These cookies prevent malicious sites from acting on behalf of a user without that user’s knowledge	Duration of a user’s browsing session	3rd Party	https://policies.google.com/technologies/cookies?
PREF	Is used to store information such as your preferred page configuration and playback preferences like explicit autoplay choices, shuffle content, and player size.	8 months	3rd Party	https://policies.google.com/technologies/cookies?

Performance Cookies

We make use of analytic cookies to analyse how our visitors use our Website and to monitor Website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website. The information collected by these cookies is not associated with your personal information by us or by our contractors.

Matomo Analytics First Party Cookies

The Website uses analytic cookies from Matomo Analytics. For more information please visit Matomo's privacy policy.

Name	Purpose	Source	Lifetime	Provider	Further information
starts with: _pk_ref	used to store the attribution information, the referrer initially used to visit the website	Matomo Analytics	6 months	1st Party	https://matomo.org/privacy-policy/https://matomo.org/faq/general/faq_146/
starts with: _pk_id	used to store a few details about the user such as the unique visitor ID	Matomo Analytics	13 months	1st Party	https://matomo.org/privacy-policy/https://matomo.org/faq/general/faq_146/
starts with: _pk_ses, _pk_cvar, _pk_hsr	short lived cookies used to temporarily store data for the visit	Matomo Analytics	30 minutes	1st Party	https://matomo.org/privacy-policy/https://matomo.org/faq/general/faq_146/
starts with: _pk_testcookie	used to check whether the visitor’s browser supports cookies)	Matomo Analytics	is created and will be then directly deleted	1st Party	https://matomo.org/privacy-policy/https://matomo.org/faq/general/faq_146/
starts with: mtm_consent (or mtm_consent_removed), mtm_cookie_consent	are created with an expiry date of 30 years to remember that consent was given (or removed) by the user.	Matomo Analytics	has an expiry date of 30 years, but could be removed by the user	1st Party	https://matomo.org/privacy-policy/https://matomo.org/faq/general/faq_146/
starts with: matomo_ignore	cookie will be a third party cookie. This cookie does not contain personal information or any ID and the cookie value is the same for all visitors.	Matomo Analytics	30 years	3rd Party	https://matomo.org/privacy-policy/https://matomo.org/faq/general/faq_146/
starts with: matomo_sessid	used for opt-out features (this is called a nonce and helps prevent CSRF security issues)	Matomo Analytics	2 weeks	1st Party	https://matomo.org/privacy-policy/https://matomo.org/faq/general/faq_146/

LinkedIn First Party Cookies

The website uses conversion tracking by using LinkedIn InsightTag. Companies can use first-party cookies to better capture website audiences and conversions. The Insight Tag works by creating a cookie on visitors' web browsers when our website is visited. When enhanced conversion tracking is enabled, LinkedIn automatically adds a click ID to the end of landing page URLs which allows the tag to use first-party cookie tracking.

For more information please visit

LinkedIn Privacy Policy
LinkedIn Cookie Policy
LinkedIn Cookie Table

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Name	Source	Provider
YouTube	https://policies.google.com/technologies/cookies?hl=en	3rd Party
LinkedIn	https://linkedin.com/legal/cookie-policy?	3rd Party
Twitter	https://help.twitter.com/en/rules-and-policies/twitter-cookies#	3rd Party

Cookies policy does not cover third party websites

Please note that this cookies policy does not apply to, and we are not responsible for, the privacy practices of third party websites which may be linked to this Website.

Use of IP addresses and web logs

We may also use your IP address and browser type to help diagnose problems with our server, to administer our Website and to improve the service we offer to you. An IP address is a numeric code that identifies your computer on the internet. Your IP address might also be used to gather broad demographic information.

We may perform IP lookups to determine which domain you are coming from (e.g. google.com) to more accurately gauge our users’ demographics.

Changes to the Cookies Policy

We may update this cookies policy and we would encourage you to review the policy from time to time to stay informed of how we are using cookies. This cookies policy was last updated on 31st March 2023.

Inquiries